E-commerce Brand, LATAM

The Problem

The company was processing 500+ orders daily across 3 sales channels. Their team was manually updating inventory, sending shipping notifications, and handling returns. Errors were increasing as they scaled, leading to customer complaints and refund costs.

The Solution

We integrated their Shopify, MercadoLibre, and warehouse systems into a unified automation layer. Built real-time inventory sync, automated shipping notifications via WhatsApp, and a smart returns processing workflow that reduced manual handling by 80%.

Key Results

• Order processing time cut from 4hrs to 20min daily
• Inventory sync errors reduced by 95%
• Customer satisfaction score improved from 4.1 to 4.7
• Saved $3,200/month in operational costs

Tools Used